Shipping policy

Shipping Policy

Welcome to Valdoire. We are committed to delivering your orders safely and efficiently. Please review our shipping policy below for details on processing times, delivery estimates, fees, and related information.

1. Order Processing Time

All orders are processed within 7–10 business days (excluding weekends and holidays). Once processed, you will receive a confirmation email with tracking information. Processing times may be extended during peak seasons.

2. Shipping Time & Delivery Estimates

Estimated delivery is 7–12 business days after dispatch, depending on your location.
Total estimated delivery time: 14–22 business days (processing + shipping). Times may vary due to carrier delays, customs processing, or unforeseen circumstances.

3. Shipping Fees & Carriers

We offer free standard shipping on all orders—no hidden handling or processing charges. Orders are fulfilled through our international supplier network and shipped via trusted global carriers including UPS, FedEx, and DHL.

4. Shipping Locations

We ship worldwide to most countries. If your location is not supported at checkout, please contact us for assistance.

5. Customs & Import Duties

For international orders, any customs duties, import taxes, or fees charged by the destination country are the responsibility of the customer and are not included in the product price or shipping cost.

6. Order Tracking

Once your order ships, you will receive a tracking number via email to monitor your shipment at any time.

7. Delays & Issues

While we strive to meet all delivery estimates, delays may occasionally occur due to logistics providers or factors beyond our control. If your order has not arrived within the expected timeframe, please contact us and we will assist promptly.

8. Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

9. Damaged or Lost Packages

If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery (or expected delivery date) with photos. We will investigate and provide a suitable resolution.