Frequently Asked Questions

1. What is the delivery time for my order?

All orders are processed within 7–10 business days.
After dispatch, delivery typically takes 7–12 business days, depending on your location.
The total estimated delivery time is 14–22 business days.

2. Do you offer free shipping?

Yes, we offer free standard shipping on all orders, with no additional shipping or handling fees.

3. Will I receive tracking information?

Yes. Once your order has been shipped, you will receive a tracking number via email.
You can use it to track your shipment at any time.

4. Can I change or cancel my order?

If you need to change or cancel your order, please contact us within 24 hours of purchase at
support@valdoire.com.
After the order has been processed or shipped, changes may no longer be possible.

5. What should I do if my item arrives damaged?

If your item arrives damaged or defective, please contact us within 7 days of delivery with clear photos.
We will review the issue and offer a replacement or appropriate solution.

6. What is your return policy?

We offer a 30-day return policy. Items must be unused, in original condition, and in original packaging.
To initiate a return, please contact: support@valdoire.com

7. Do your lights come with bulbs included?

Some lighting fixtures include built-in LED modules, while others require compatible bulbs such as E14, E26, or G9.
Please check the product description for details.

8. Are your lights dimmable?

Many of our products are dimmable when used with compatible bulbs and a dimmer switch.
Please refer to each product’s specifications for confirmation.

9. Do you ship internationally?

Yes, we offer international shipping to selected countries.
If your country is not available at checkout, please contact us for assistance.

10. How do I install the lighting fixtures?

All fixtures come with standard installation components.
We recommend professional installation for safety and best results, especially for large or heavy chandeliers.